We believe in the products we stock and are strong believers in customer satisfaction and services.

Money Back Guarantee – If you are not satisfied with your purchase we offer a 14 days money back guarantee on all products. We will also accept returns for faulty goods 30 days from the date of receipt.

Return Conditions

  • Items must be returned unused and in perfect condition including the product packaging.
  • Items should be securely packed well and returned in the original packaging and with your order number and reason for return is included.
  • Damaged goods also need to be returned to receive a refund.
  • You are responsible for the goods until they reach us.
  • You are responsible for the shipping charges to return the product. When returning goods, please ensure that you obtain proof of postage.
  • Once your item has been returned to us your product refund will be issued to the payment method used to make the original purchase.
  • Your original shipping and handling charges are not refundable
  • Failure to follow the above conditions will result in a reduced refund.

Return Address

Ship the products to the below address. Please pack all items carefully to prevent damages.

Please allow 5 business days after we receive your return items for the refund to be processed. We will confirm your refund details via email after it has been processed.

Please call us on 0208 144 4105 or email us at info@purplemill.co.uk

Return address:
Purple Mill Limited
Unit 12
Pop in Business Centre
South Way